01
Enterprise Platforms
SAP, ServiceNow and Atlassian implemented, integrated and administered by the same people who engineered them — with Arabic localisation across the landscape.
SAP · ServiceNow · Atlassian
Eight delivery centres · Six countries
Turn-key IT delivery
across the GCC
and Africa.
Design, engineering and managed delivery under one accountable model. From strategy and enterprise platforms to AI, mobile and managed services — delivered across the GCC, Africa and India.
- Prototype1 week
- Mobilisation24–72 hours
- Capacity flex48 hours
- DeliveryArabic & English
Experience delivered across
Engagements delivered by TurnQy leadership and delivery teams. Engagements marked 2018 and earlier were contracted under Mind Click and are presented as the experience of those teams. Completion evidence and named referees on request.
200+Consultants deployedAcross eight delivery centres
10+Years delivery leadershipGovernment and regulated sectors
6Countries of operationKSA · UAE · South Africa · India · Pakistan · Egypt
100+Concurrent projectsManaged under one delivery model
99.9%Managed uptimeContracted service level
01 — What we do
One partner from
idea to run.
Six practices, one accountable delivery model, four countries, two languages.
02
Digital Products
Enterprise portals, native mobile and full-cycle product engineering, with Arabic RTL and accessibility as first-class behaviour rather than a retrofit.
Web · Mobile · Product engineering
03
AI & Automation
Retrieval, agents and automation wired into the systems that already run the business, with evaluation gates and an on-call rota after go-live.
AI engineering · Agents · Retrieval · Automation
04
Data & GIS
ArcGIS Enterprise run as infrastructure, enterprise geodatabases, and the analytics and data platforms that make spatial and operational data one estate.
Enterprise GIS · Analytics · Data platforms
05
Quality & Transformation
Business analysis, architecture and shift-left quality engineering — the disciplines that decide whether a programme lands or drifts.
QA · Testing · Business analysis · Architecture
06
Managed Delivery
PMO, managed services, resource augmentation and delivery management — dedicated teams mobilised in 24–72 hours and flexed within 48.
PMO · Managed services · Augmentation · Delivery management
02 — Design Studio
Design
Studio®
Send us the assignment. Get back a bespoke design system — not a template with your logo dropped in.
Most offshore design is a production line: a stock kit, a colour swap, a Figma file nobody can build from. Ours is a studio. Researchers, product designers, content designers and a design engineer, working as one pod against your brand — with Arabic and English treated as equals from the first artboard, not retrofitted at handover.
You get the research, the rationale, the prototype and the tokens. Engineering gets a system it can build from without a translation meeting.
1 wkClickable prototype from a signed brief
2–3 wkFull design system, tokenised and documented
AR / ENBilingual and RTL by construction
WCAG2.1 AA held in both scripts
- 01
Discovery & research
Stakeholder interviews, competitor teardown, journey mapping and a written problem statement you can argue with.
- 02
Concept & art direction
Three distinct directions, not three shades of one. Typography, colour, motion and imagery decided deliberately.
- 03
Prototype
Clickable, on real content, in real Arabic — tested with real users before a line of production code exists.
- 04
Design system
Tokens, components, states, RTL behaviour, accessibility notes and a handoff spec engineering can build from.
- 05
Design engineering
A designer who writes the components. The system ships as code, not as a PDF that drifts in six weeks.
- 06
Content design
Microcopy, error states, empty states and onboarding — written in both languages by people who write, not translated.
Offshore the assignment. Keep the quality.
Brief the studio→03 — Platform Centres of Excellence
Practices we run as a
discipline, not a resource pool.
End-to-end SAP, localised.
Implementation, integration and managed services — certified consultants with deep Saudi-market expertise and Arabic localisation across the full landscape.
- SAP C4C — sales, service, marketing and commerce; lead-to-order automation with Arabic localisation
- SAP CPI — custom iFlows, API management and B2B/EDI across 20+ systems in hybrid landscapes
- SAP BTP — CAP and Fiori/UI5 with Arabic RTL; extend S/4HANA without core changes
- S/4HANA migration — greenfield, brownfield or selective transition with controlled cutover and hypercare
- Process & RPA — intelligent automation accelerating straight-through processing
- GRC — role design and audit-ready controls mapped to ZATCA and SAMA
Built to run — not just to launch.
ServiceNow value is not created at go-live. It is created in the months afterwards, in the workflows that get refined, the integrations that get built and the administration discipline that stops the platform drifting. TurnQy stays for that part.
- Implementation and configuration across ITSM, ITOM and custom applications
- Workflow engineering with Flow Designer and orchestration
- Integrations to SAP, identity, finance and partner systems via IntegrationHub
- CMDB design, discovery and service mapping
- Service Portal, performance analytics and executive dashboards
- Platform administration, upgrades and release governance
- Managed platform support under agreed service levels
MAJOR INCIDENT — INC0041288 · Payments API degraded
Bridge open · 14 responders
Updated 2 min ago
Join bridge
Open incidents41
P1 active2
Breaching SLA (<1h)5
MTTR (30d)3h 12m↓ 18% vs prev
MTTA6m 40s
Resolved today12
OverviewAug 12 → Aug 19
Opened ⌄ vs Resolved ⌄
TueWedThuFriSatSunMon
OpenedResolved
Service impact
Payments APIDegraded
Auth GatewayOperational
Core Banking DBOperational
Notification SvcDegraded
Partner ESBOperational
OperationalDegradedOutage
Active incidents41 Open ⌄Group by: Assignment group ⌄
| Priority | Number | Short description | State | Assignment group | Assigned to | SLA | Updated |
|---|---|---|---|---|---|---|---|
| P1 | INC0041288 | Payments API latency above thresholdCI: pay-api-prod-03 | In Progress | Payments L2 | ARA. Rashid | ▲ BREACHED +00:47 |
2m ago |
| P1 | INC0041275 | Nafath SSO intermittent failuresCI: sso-edge-02 | In Progress | Identity Ops | MKM. Khoury | 00:38 left |
9m ago |
| P2 | INC0041260 | Geodatabase replication lag on spatial estateCI: gdb-sql-prod-01 | On Hold | Database Admins | SVS. Varma | 02:14 left |
24m ago |
| P2 | INC0041244 | ZATCA e-invoice submission queue backing upCI: cpi-iflow-zatca | In Progress | SAP Integration | NKN. Khan | 04:02 left |
41m ago |
| P3 | INC0041231 | Field app sync conflicts on offline recordsCI: field-sync-svc | New | Mobile Engineering | LSL. Sithole | 07:55 left |
1h ago |
| P4 | INC0041209 | Confluence Arabic search returns partial resultsCI: conf-dc-02 | New | Atlassian CoE | GKG. Khan | 31:20 left |
3h ago |
Recently resolved · 19 Aug · INC0041188 Portal session drops · Affected services: Auth Gateway · View post-incident report →
Illustrative console built on TurnQy's ITSM implementation pattern — priority, assignment group, SLA clock and service impact modelled the way we configure them, re-skinned into the TurnQy system. Not a client estate.
01
Request
Captured through portal, mobile, email or integration.
02
Workflow
Routed and enriched against the service catalogue and CMDB.
03
Approval
Governed by role, delegation and audit trail.
04
Automation
Orchestrated across connected enterprise systems.
05
Resolution
Measured against service levels, not against effort.
06
Analytics
Performance surfaced to the people who own the service.
Bespoke stack, when the package doesn't fit.
Not every problem is a licence away from solved. Where a product would force the organisation to work around it, we build — on a mainstream, hireable stack the client can own after we leave.
- .NET Core & ABP Framework — modular monoliths and services with audit, multi-tenancy and localisation built in
- Angular & React — government portals, operational consoles and executive dashboards
- Node.js & TypeScript — integration services, BFFs and job orchestration
- SQL Server & PostgreSQL — transactional estates, reporting models and enterprise geodatabases
- Identity — Nafath, SSO, OAuth2/OIDC, token lifecycle and device-safe sessions
- Payments & e-invoicing — gateway integration with ZATCA-conformant flows
- Azure — landing zones, CI/CD, observability and cost governance
Enterprise agility at scale.
Certified Atlassian practitioners and SAFe coaches — from initial deployment through complex migrations to ongoing governance.
- Jira Cloud and Data Center implementation and configuration
- JSM setup for ITSM workflows and SLA management
- Confluence knowledge bases with Arabic content support
- Jira Align for portfolio and programme-level visibility
- Migrations from legacy systems with zero data loss
- Automation reducing manual work by 50–70%
- Integrations with DevOps, CI/CD and enterprise tooling
⚲ Filter
ARMKSVNK+3
Epic ⌄Type ⌄
Display ⌄
Epic: Payments Rework12 issues · 34 pts
To do8
NCVC-148
Arabic invoice template for ZATCA phase 2
FeatureRTL
PAYMENTS5AR
NCVC-151
Audit gateway response time under load
Performance
PAYMENTS3SV
NCVC-156
Bilingual receipt export
Feature
ONBOARDING8GK
In progress5 / 6
NCVC-142⚑
Enable payment retry with idempotency keys
FeatureAPI+2
PAYMENTS5NK
NCVC-139
Duplicate settlement rows on retry
BugSev2
PAYMENTS3MK
NCVC-133
Nafath sandbox credentials rotation
Blocked
PAYMENTS2AR
In review3
NCVC-128
Refund workflow approval matrix
FeatureGovernance
PAYMENTS8LS
NCVC-124
RTL regression pack for checkout
QA
ONBOARDING3SV
Done11
NCVC-117
Payment gateway sandbox integration
PAYMENTS5NK
NCVC-112
Currency rounding on partial refunds
PAYMENTS2MK
NCVC-108
Arabic number formatting utility
ONBOARDING1GK
Enable payment retry with idempotency keys
Retries on the payment submission endpoint currently create duplicate settlement rows when the gateway acknowledges late. Introduce an idempotency key issued at request time, persisted with the transaction, and honoured on replay for 24 hours.
Acceptance criteria
Sub-tasks 1 / 3
NCVC-151Audit gateway response time under loadSV
NCVC-152Persist idempotency key with transactionNK
NCVC-153Replay guard + 409 handlingAR
2 branches · 1 pull request · Build passing
Activity
NK
Nayeem Khan moved this to In Progress 4 min ago
AR
A. Rashid linked INC0041288 as caused-by 22 min ago
Illustrative board and story built on TurnQy's Jira configuration pattern — swimlanes by epic, WIP limits, story points, acceptance criteria and a linked incident — re-skinned into the TurnQy system. Not a client project.
01
Assessment
Current-state analysis and readiness evaluation.
02
Roadmap
Tailored transformation plan aligned to business objectives.
03
Training
SAFe, Scrum and Kanban courses with Saudi case studies.
04
Coaching
Embedded support through the first three to six Program Increments.
05
Sustain
Metrics dashboards and continuous improvement ceremonies.
Platform-grade geospatial. Not desktop mapping.
ArcGIS Enterprise administered as infrastructure — federated Server, published services, enterprise geodatabases, and field capture that synchronises back into the estate rather than into a spreadsheet.
- ArcGIS Enterprise deployment, federation, Portal and Server operations
- Map, feature, image and geoprocessing service publishing, tuned for load
- SQL Server and PostgreSQL geodatabases, versioning, replication, spatial indexing
- Field Maps and custom capture with conflict handling and audit
- Map-led operational dashboards and executive visibility
AI engineered and operated, not demoed.
The gap in enterprise AI is not the model. It is retrieval quality, evaluation, data residency, cost control and the on-call rota after go-live.
- Retrieval pipelines with chunking, embeddings, reranking and enforced citations
- Tool-using agents wired into SAP, ServiceNow and core systems — bounded and reversible
- Evaluation harness with golden sets in both scripts; no release without a measured delta
- Guardrails, PII handling and documented refusal behaviour
- Traces, token cost per workflow, latency budgets and drift alerts
04 — Delivery expertise
One operating model.
Two platforms. No re-keying.
Most estates run ServiceNow and Atlassian as two islands and pay for the gap in re-typed demand, lost test evidence and change records nobody can trace back to a story. We run them as one chain under a single data contract.
- StrategyServiceNow SPM
- DemandServiceNow · BRM
- DesignFigma · JPD
- BuildJira Software
- TestXray · Automation
- ReleaseServiceNow Change
- RunITSM · CMDB · SLA
- ImprovePower BI · Analytics
One data contract across the bridge. Demand and gates cross into Jira; status, test verdicts and release packages cross back into ServiceNow. Nothing is re-keyed in either direction, which is why a change record can always be traced to the story that caused it.
ServiceNow scope
- Governance & performance
- IT Governance · Performance Analytics — the KPI hub for every process
- Delivery & portfolio
- Demand · Projects · Release · AI PoC · Products · Strategy — SPM
- Configuration backbone
- CMDB · IT Assets · Capacity — one CI model referenced everywhere
- ITSM core
- Incident · Service Request · Change · SLA engine — Service Portal
- Quality & practice
- Quality Control · BRM · Workforce · Knowledge · Compliance · EA
Atlassian scope
- Jira Product Discovery
- Requirements discovery, elicitation and prioritisation
- Jira Software
- Delivery backlog · sprints · gated build workflow
- Xray
- QA and testing — plans, runs, defect traceability
- ServiceNow bridge
- Bi-directional — demand and gates in, status and verdicts back
- One data contract
- No re-keying in either direction, ever
05 — Digital transformation engineering
From signed brief to
clickable prototype in one week.
Web portal or mobile app — one week to something a stakeholder can click, in their own content, in their own language. Not a slide, not a static mockup. A running prototype that becomes the production codebase rather than being thrown away.
Day 1
Brief locked
Scope, users, content and success measures agreed and written down.
Day 2–3
Art direction
Direction chosen, component shells drawn, real Arabic and English content in place.
Day 4–5
Build
React or Angular shell wired to mock services on the real design tokens.
Day 6
Walkthrough
Clickable on a device, in both scripts, with the edge cases visible.
Day 7
Decision
Proceed, pivot or stop — on evidence, before the budget is committed.
.NET CoreServices, APIs, ABP Framework, audit and multi-tenancy
React & Next.jsEnterprise portals, consoles, design-system components
AngularGovernment portal front ends and workflow applications
PostgreSQL & SQL ServerTransactional estates, reporting models, geodatabases
Microsoft AzureLanding zones, CI/CD, observability, cost governance
Swift · iOSNative delivery, offline-first, device-safe sessions
Kotlin · AndroidNative delivery, phased rollout and rollback ownership
FigmaDesign systems, tokens, bilingual and RTL components
SAPS/4HANA, C4C, CPI, BTP with Arabic localisation
ServiceNowITSM, ITOM, Flow Designer, IntegrationHub, CMDB
AtlassianJira, JSM, Confluence, Align, automation
Esri ArcGISEnterprise, Portal, Server, Data Store, Field Maps
Power BIExecutive and operational reporting, bilingual
GitHubSource control, review and CI workflows
DockerReproducible builds and runtime packaging
KubernetesContainer orchestration and scaling
06 — Mobile engineering
Native iOS and Android,
built for the field.
Inspectors in Jubail with no signal. Field crews on a fibre route outside Tabuk. A citizen filing a request in Arabic on a four-year-old handset. That is the operating environment we design for — not a demo on office wi-fi.
- Native iOS and Android delivery; cross-platform where it earns its place
- Offline-first architecture with resumable synchronisation
- GPS, geofencing and geo-tagged evidence capture
- Secure sign-in, token lifecycle and device-safe sessions
- Arabic RTL, store compliance and phased rollout with rollback ownership
- Crash monitoring and post-release support under agreed service levels
SwiftKotlinFlutter
React NativeFirebase
07 — Enterprise GIS
Platform-grade geospatial.
Not desktop mapping.
ArcGIS Enterprise administered as infrastructure — federated Server, published map, feature and geoprocessing services, enterprise geodatabases, and field capture that synchronises back into the estate rather than into a spreadsheet.
LayersMapFieldsFilterSymbologyArcGIS Enterprise · Portal 11.2
Industrial estate
Fibre node
Backbone route
01
Administration & topology
ArcGIS Enterprise deployment, federation, Portal and Server operations, upgrade and patch discipline.
02
Services & publishing
Map, feature, image and geoprocessing services tuned for load, with cache strategy and monitoring.
03
Enterprise geodatabase
SQL Server and PostgreSQL geodatabases, versioning, replication and spatial index tuning.
04
Field to enterprise
Field Maps and custom capture synchronised into the estate, with conflict handling and audit.
Why one group. A slow map service is usually a geodatabase, a service-tuning and an application-query problem at the same time. When those three specialists report to one delivery lead, diagnosis takes hours. When they work for three vendors, it takes weeks.
08 — AI engineering
AI that gets operated,
not demoed.
The gap in enterprise AI is not the model. It is retrieval quality, evaluation, data residency, cost control and the on-call rota after go-live. We engineer that part — with privacy, explainability and Saudi compliance as design inputs.
01
Retrieval & document intelligence
Arabic and English extraction, classification and grounded retrieval over contract, permit and policy estates — with citations, so an answer can be checked.
Arabic + English at scale
02
Agents & automation
Tool-using agents wired into SAP, ServiceNow and core systems for invoice processing, reconciliation and case triage — bounded, logged and reversible.
60% manual effort removed
03
Conversational assistants
Arabic-capable assistants for customer service, HR and helpdesks — up to 80% faster response.
04
Predictive analytics
Demand, churn and operational-risk models with monitored drift and documented evaluation.
05
Vision AI
Quality inspection, asset monitoring and security applications using computer vision.
The engineering underneath
01Evaluation harness
Golden sets in both scripts; no release without a measured delta.
02Retrieval pipeline
Chunking, embeddings, reranking and citation enforcement.
03Guardrails
Input and output policy, PII handling, refusal behaviour.
04Observability
Traces, token cost per workflow, latency budgets, drift alerts.
05Deployment
In-Kingdom hosting options; versioned prompts and models.
06Run
On-call, incident process and periodic re-evaluation after launch.
Responsible AI & compliance
Data residency
In-Kingdom hosting options with residency confirmed before design is baselined.
Human in the loop
Decision points stay with accountable officers; the model advises, it does not sign.
Auditability
Inputs, outputs and model versions logged so an outcome can be reconstructed.
Model governance
Provenance, drift monitoring and documented evaluation against PDPL requirements.
09 — Client success stories
Real outcomes
from real projects.
Measurable results across government, telecom, finance and industrial sectors. Reported without client names where confidentiality applies; the named engagement record follows below.
Government · IT outsourcing
Digital portal for a Saudi ministry
Launch a citizen-facing digital portal within 90 days to support Vision 2030 initiatives.
90Days — on schedule, team mobilised in 48 hours
200,000+Citizen registrations in the first month
ZeroCritical findings at security audit
Telecom · Atlassian CoE
Atlassian migration for a telecom group
Migrate 8,000+ Jira issues from on-premise to Cloud with zero downtime and full governance.
ZeroLoss across 8,000+ migrated issues
60%Reduction in administrative overhead
500+Users on a bilingual knowledge base
Finance · AI engineering
AI assistant for banking customer service
Reduce call-centre load with an Arabic-capable assistant integrated to core banking.
70%Queries resolved without human help
5m → 10sResponse time reduction
+25%Customer satisfaction score
Industrial · Agile coaching
SAFe transformation for a manufacturing group
Scale agile practice across 12 business units with portfolio governance.
150+Practitioners trained over six months
30%Improvement in time-to-market
PMOEstablished with bilingual dashboards
10 — Clientele
Enterprises we have
delivered for.
Named engagements across government, banking, telecommunications, healthcare and manufacturing — executed in Riyadh and Johannesburg, supported from the Dubai entity and the India delivery centres.
| Client | Engagement | Executed in | Period |
|---|---|---|---|
| Government · Kingdom of Saudi Arabia | |||
| Ministry of Industry & Mineral Resources Ministry of Investment |
Digital transformation management across national industrial and investment platforms. | Riyadh | 2025 – Present |
| Telecommunications · Kingdom of Saudi Arabia | |||
| Salam | Agile delivery consulting — cadence, governance and release discipline across platform teams. | Riyadh | 2022 – 2024 |
| Banking, healthcare & manufacturing · South Africa | |||
| Nedbank Banking & financial services |
Enterprise programme management across regulated core banking change. | Johannesburg | 2018 – 2022 |
| Coca-Cola Beverages South Africa FMCG & manufacturing |
Carve-out and roll-in programme management with quality assurance ownership. | Johannesburg | 2018 |
| Life Healthcare Healthcare |
Senior delivery consulting across clinical and corporate systems change. | Johannesburg | 2016 – 2018 |
| Absa Group Banking & financial services |
Portfolio management and quality engineering across a multi-programme estate. | Johannesburg | 2007 – 2016 |
Engagements from 2018 and earlier were contracted under Mind Click and are presented as the experience of TurnQy's leadership and delivery teams rather than as TurnQy contracts. Named referees, completion evidence and contract detail are provided on request and as part of any formal submission.
19Years of continuous enterprise engagement
06Enterprise and government clients
05Regulated sectors served
02Countries of execution
11 — Where we operate
Eight centres.
Six countries. One model.
Core business in the Kingdom of Saudi Arabia and South Africa. A regional hub in Dubai holding the contracting entity. Offshore engineering from two Indian delivery centres, and resource hubs in Lahore and Cairo for surge capacity and Arabic-native engineering — with seven hours of daily overlap with Riyadh.
Core delivery
- RiyadhKingdom of Saudi ArabiaDelivery HQ · programme governance, architecture and client-facing leadership
- JohannesburgSouth AfricaNineteen years of continuous enterprise engagement in banking, healthcare and manufacturing
- Cape TownSouth AfricaEngineering capacity and specialist talent into GCC and local programmes
Regional hub
- DubaiUnited Arab EmiratesContracting entity — TurnQy FZCO LLC — and GCC coordination point
Resource network
- LahorePakistanSurge capacity in engineering, QA and support · UTC+5
- CairoEgyptArabic-native localisation, content design and QA on Riyadh hours
ODC / engineering
- HyderabadIndiaOffshore development centre carrying the majority of TurnQy engineering
- VisakhapatnamIndiaSecond ODC for capacity, resilience and a second recruitment market
Follow-the-sun coverage
06:0009:0012:0015:0018:0021:00
Riyadh KSA · Core
Dubai UAE · Hub
India Hyderabad · Vizag
South Africa JHB · CPT
Pakistan Lahore · Resource
Egypt Cairo · Resource
7 hours of daily overlap with Riyadh
01
Managed Services
24/7 run, monitoring and continuous optimisation at a 99.9% uptime service level.
02
Dedicated Teams
Scalable squads mobilised in 24–72 hours, flexed within 48 hours.
03
Fixed-Scope Projects
Defined outcomes, milestones and price for a clear end state.
04
Staff Augmentation
Embed certified specialists directly into your teams on demand.
05
Co-Development
Build together, with seamless handoff or ongoing support.
06
PMO-as-a-Service
Governance, portfolio visibility and bilingual executive dashboards.
12 — Leadership
The people accountable
for your delivery.
Delivery accountability is personal before it is contractual.
Jahanara Khan
Managing Director — GCC
Commercial strategy, client relationships and contracting governance.
Gulnara Khan
Managing Director — India
Delivery capability, capacity planning and offshore centre growth.
Nayeem Khan
Chief Operating Officer — India
Engineering standards, delivery execution and service performance.
Vikram Indla
Delivery Head — Riyadh
Programme governance, architecture decisions and committed service levels.
Extended director biographies and professional histories are available in the full leadership pack on request.
13 — Let's build what's next
Have something
difficult to deliver?
Bring us the brief, the backlog or the problem. We'll show you the shortest credible path to production.
Talk toThe Design Studio
Start a conversation→
Research, bespoke design systems and a clickable prototype in one week.
→ Talk toPlatforms & EngineeringSAP, ServiceNow, Enterprise GIS, bespoke stack and AI engineering — assessment through to managed run.
→ Talk toRiyadhVikram Indla, Delivery Head — for engagements inside the Kingdom.
→